Ciena is hiring for freshers as Associate, Global Technical Support
- Company Name
- Ciena
- Company Website
- http://ciena.com/
- Job Role
- Associate, Global Technical Support
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Haryana
- Education
-
- ME/M.Tech
- BE/BTech
- Branch
-
- IT
- CS
Eligibility Criteria
- Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience
- Foundation knowledge of the operation of fiber optic transport and/or switching equipment.
- Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
Job Description
- Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training
- Contribute to publishing of MOP/ISB/FSB documents.
- Contribute to knowledgebase (KCS)
- Perform a Customer Lead Engineer roll for specific customers
- Resident Engineering functions on-site or remote
- Travel to customer sites and Ciena locations globally.
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