Rackspace Technology is hiring for Software Engineer

BE/BTECH

• The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support on cloud platform and Linux OS to our customers via the phone, ticketing system, and automation. 
• This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.  
• Responsible for the support of internal and external customers on multiple platforms.
• Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
• Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
• Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams.
• The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution.
• Keeps informed of emerging technologies. 
• Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
• Support internal and external customers on multiple cloud platforms.
• Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
• First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.