ADP is hiring for freshers as Support Engineer
- Company Name
- ADP
- Company Website
- http://adp.com
- Job Role
- Support Engineer
- Job Type
-
- Fresher
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
Eligibility Criteria
- Customer Connect. You'll start your journey with a new customer post implementation and support handover. You will be understanding client setup and organization to address the service requests
- Service Requests. Ensure to track and address all the assigned requests as per the SLA. You will be handling the internal/external team coordination needed to address the problems
- Customer Escalations. Proactively asses the risks and manage the same to avoid escalations. This also involves proactively monitoring the customer usage and suggest actions needed.
- Communications. You're the point of contact for the customer post request assignment. You'll share regular updates to the customer till the request is addressed.
- Organization. As a Support engineer, you are very organized and stay on top of assigned tasks to ensure the completion as per the plan.
- Variety of tasks. There is no typical day. You will be handling multiple customer service requests. You will manage many competing priorities, so a fast pace should not scare you. You pride yourself on having flexibility and agility and can change directions without a second thought.
- Experience. You have 0-1 years of experience in relevant skills gained and developed in the same or similar role.
Job Description
- Customer Connect. You'll start your journey with a new customer post implementation and support handover. You will be understanding client setup and organization to address the service requests
- Service Requests. Ensure to track and address all the assigned requests as per the SLA. You will be handling the internal/external team coordination needed to address the problems
- Customer Escalations. Proactively asses the risks and manage the same to avoid escalations. This also involves proactively monitoring the customer usage and suggest actions needed.
- Communications. You're the point of contact for the customer post request assignment. You'll share regular updates to the customer till the request is addressed.
- Organization. As a Support engineer, you are very organized and stay on top of assigned tasks to ensure the completion as per the plan.
- Variety of tasks. There is no typical day. You will be handling multiple customer service requests. You will manage many competing priorities, so a fast pace should not scare you. You pride yourself on having flexibility and agility and can change directions without a second thought.
- Experience. You have 0-1 years of experience in relevant skills gained and developed in the same or similar role.
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