Tata Communications is hiring for freshers as Jr. Customer Service Executive
The job you are looking for is no longer available..- Company Name
- Tata
- Company Website
- https://www.tata.com/
- Job Role
- Jr. Customer Service Executive
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Mumbai
- Education
-
- BE/BTech
- Branch
-
- IT
- CS
- Job will expire on
- 14 Jul 2023
Eligibility Criteria
- To support customer for daily down call cases. (Perform First level troubleshooting, need to raise tickets with TCL team, follow with TCL internal teams for resolution & support customer on cases-to-cases basis if required.)
- Share daily report for cases which has been logged with TCL to customer.
- Follow up for customer end dependency cases along with customer and their vendor.
- Follow up with customer to clear permission issue for last mile migration.
- Update New link commissioning data update in system, NMS, follow-up with SD, periodic N/W Inventory checks.
- Ticket escalation within TCL internal teams for timely restoration of customer services.
- Monitoring of all customer links in NMS,
Job Description
- To support customer for daily down call cases. (Perform First level troubleshooting, need to raise tickets with TCL team, follow with TCL internal teams for resolution & support customer on cases-to-cases basis if required.)
- Share daily report for cases which has been logged with TCL to customer.
- Follow up for customer end dependency cases along with customer and their vendor.
- Follow up with customer to clear permission issue for last mile migration.
- Update New link commissioning data update in system, NMS, follow-up with SD, periodic N/W Inventory checks.
- Ticket escalation within TCL internal teams for timely restoration of customer services.
- Monitoring of all customer links in NMS,
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