Tide is hiring for freshers as Customer Support Associate
The job you are looking for is no longer available..- Company Name
- Tide
- Company Website
- http://tide.com
- Job Role
- Customer Support Associate
- Job Type
-
- Fresher
- Experienced
- Job Location
-
- Hyderabad
- Education
-
- Graduate
- Branch
-
- Aerospace Engineer
- Electromechanics Engineering
- Thermal Engineering
- MBA
- Industrial Engineer
- Automobile Engineering
- Electrical and Electronics Engineering
- Production Engineering
- Mechatronics
- Chemical
- Mining
- Civil
- Metallurgy
- Electronics and Communication Engineering
- Automation / Instrumentation
- Electrical Engineering
- Electronics and Telecommunication
- IT
- CS
- Mechanical Engineering
- Job will expire on
- 16 Jul 2023
Eligibility Criteria
- You are comfortable talking to customers (phone, chat, email) and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
- You have at least 1 year of experience as a customer support associate
- You are willing to handle customer requests via chat, phone, or email
- You have excellent spoken and written English skills (B2 or higher)
- You are comfortable using industry tools like Kustomer, GSuite, and Jira
- You enjoy finding novel ways to solve difficult problems
- You are always on the lookout for recurring issues and help create new workflows to solve them
- You are proactive, ready to take decisions and have strong organisational skills and morale
- You have relevant experience working in customer service
- Having finance industry experience is considered an asset
Job Description
- Leading direct communication with customers over chat and email, and, whenever needed – over the phone (perform outbound calls to customers when requested by them);
- Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones;
- Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance);
- Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits;
- Helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks;
- Going through multiple tailor-made trainings and courses to help you elevate your skillset and knowledge and make the next step in your career with Tide;
- Working late and night shifts (weekends and holidays included), based on a schedule that takes into account your preferences, but also meets the needs of the business.
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