Unstop is hiring for freshers as Associate Application Lead
The job you are looking for is no longer available..- Company Name
- Unstop
- Company Website
- https://unstop.com/
- Job Role
- Associate Application Lead
- Job Type
-
- Experienced
- Fresher
- Job Location
-
- Bengaluru/Bangalore
- Education
-
- Bsc
- BE/BTech
- MCA
- Branch
-
- IT
- CS
- Job will expire on
- 16 Jul 2023
Eligibility Criteria
- Minimum Education qualifications: B Sc, BE, MCA
Job Description
- Communicate with Business users related to resolving queries, obtain clarifications and providing updates
- Set up Business bridge calls to update status of Critical incidents / Outages
- Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution
- Responsible for the project tasks assigned
- Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure
- Manage queue effectively and allocate tasks to the team based on an allocation plan
- Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc)
- Conduct peer reviews and ensure quality of deliverables
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